https://www.2023impactreport.ccachicago.org/home daily 1.0 2023-10-05 https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/96e6dd01-fdd6-4a42-bc1d-5e23d960dbfd/RS+Signature-Edited.png https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/97bbb892-d36a-42b1-8b7d-5d0159fa928d/CCA+Group.jpg https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695919606713-ZUHSQ8RKELJ3AGN7BOEQ/52204974469_5c17867003_o.jpg Home - Build Up Cook County An influx of capital and recovery funding provides an opportunity for municipalities to make critical investments in their infrastructures. However, small governments often lack the capacity and capital planning expertise needed to access or invest these funds. Since 2021, Civic Consulting Alliance and our pro bono partners supported Cook County to strategize and implement a new “Build Up Cook” program. READ THE FULL STORY https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695836891078-0P312T3IMSCR65H7D45D/Untitled%2Bdesign%2B%25284%2529.jpg Home - Property Tax Reform Challenge: The current property tax system brings in over $16B annually to government entities in the City of Chicago, Cook County, and numerous school districts and municipalities. The current system is complex and difficult to navigate, and privileged taxpayers can afford legal representation to navigate the system, which further exacerbates systemic inequity. Former Cook County Clerk David Orr details the significant overhaul of the Property tax System in The Sun-Times article “Cook County’s property tax system needs reform. Here’s how to fix it.” Action: We are supporting the coordination of the Property Assessment and Tax Working Group (PATWG), convened by the Cook County Board President, and including representatives from their office, as well as the offices of the Cook County Assessor, Board of Review, Clerk, Treasurer, and State's Attorney. Together the group will undertake a systematic review of the County's overall assessment practices, and the use of property tax revenues. In 2023, we worked with the PATWG to develop a comprehensive multi-year implementation plan to ensure the property assessment and tax system produces predictable, accurate, fair, and equitable results in a timely and efficient manner. Result: Civic Consulting Alliance delivered a comprehensive, multi-year implementation plan for the first phase of this effort. Now the PATWG has a plan that includes ten work streams that will evaluate the performance and impact of the property tax system, analyze the effectiveness of tools used to advance policy goals (e.g., exemptions), and assess the current organizational design of the system. In addition, we developed a decision-making process for the PATWG to align on potential policy reforms, as well as a template for an annual reporting mechanism to support public accountability. The work continues: Civic Consulting Alliance is providing implementation support on specific work streams, most recently the improvement of public information access and customer support within the tax system with the goal to make the process more transparent and easy-to-navigate. https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695996084802-9NDFSOYJLS3ETRGTNU16/grab-skYsYh96HnY-unsplash.jpg Home - Small Business Orientation Challenge: We supported the Mayor’s Office and the City’s Department of Planning and Development to develop an orientation session for finalists of the Community Development Grant program. This new initiative funds catalytic, mixed-use developments across the City with grants ranging from $23,000 to $250,000. Action: We helped prepare materials, find speakers, manage the event logistics, and analyze attendee feedback to improve future orientation sessions. Result: 39 grantees attended the orientation, which prepared them to execute their proposals and allowed for networking with experts on funding, construction management and architectural design. This effort will help fund projects that will strengthen local business corridors and enhance neighborhood vitality. Learn more about the 12 neighborhood Businesses that received more than $27 million in Community Development grants. https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695836803794-EGFWYTQXUI15WSJD0I39/53062765024_ebb878ec62_o.jpg Home - Stabilizing Regional Public Transit Challenge: Transit agencies in northeastern Illinois are heading toward a fiscal cliff that was exacerbated by the COVID-19 pandemic. The Chicago Tribune article, “A budget cliff is looming for CTA and Metra, and fare hikes and service cuts might not be able to fill it” outlines the precarious fiscal position that our regional public transportation system will face in the coming years, with an expected budget shortfall in the range of $730 million in 2026. New solutions are urgently needed to secure the future viability of regional transit, a keystone to the region's economy, health, and environment. To this end, the Chicago Metropolitan Agency for Planning (CMAP) is required to make recommendations to the State legislature by January 2024 to ensure transit’s long-term financial viability. Action: We advised CMAP on how to develop a strategic approach for convening a steering committee that will inform the recommendations of its report to the State. Pro bono partner Analytics8 developed an interactive visual dashboard to educate committee members on the impacts of various potential funding cuts to transit. Additionally, pro bono partner Crowe helped develop research materials for a briefing book for committee members. We will continue to provide ad hoc advisory support to CMAP as the steering committee advances the Plan of Action for Regional Transit. Result: In January 2023, CMAP launched the steering committee of non-government stakeholders. The briefing materials we helped develop gave members a better understanding of the fiscal, environmental, and equity impact scenarios to consider as they build their recommendations. Partners: Analytics8, Crowe https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695836814569-9FHLQ97GH8IRWW3QGTXI/52426598452_6831177852_o%2B%25281%2529.jpg Home - Cook County Economic Development Strategy Challenge: Cook County’s Bureau of Economic Development is responsible for promoting equitable economic growth and community development. Before the pandemic, BED had less than $20M to influence economic development. In 2021, that allocation increased to over $100M due to American Rescue Plan Act (ARPA) funding for new programmatic initiatives across Cook County. This pandemic recovery funding has significantly expanded the scope and scale of BED initiatives for economic and community development. Action: To respond to this significant expansion in scope and scale, we provided a series of workshops to guide BED to refresh its existing strategic plan, which we helped create in 2019. Result: BED now has a framework to effectively promote equitable economic growth and community development in Cook County. This strategic framework will assist in shaping program design and selection of subgrantees, ensuring accountability for program outcomes, pursuing new funding opportunities, supporting program sustainability, identifying cross-department and cross-bureau points of alignment for greater collaboration, and communications. Recently, Cook County Announced $71 Million Source Grow Grant Program to Help Historically Excluded Small Businesses in Pandemic Recovery. https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695836821812-YFO47KVJUJHIP3MJ9VXH/52246908342_ab8671489b_o%2B%25281%2529.jpg Home - Chicago’s Economic Development Vision & Strategy Challenge: The Chicago Department of Planning and Development - Bureau of Economic Development administers critical programs that support business and real estate projects, including the Small Business Improvement Fund, Tax Increment Financing (TIF), Neighborhood Opportunity Fund, Community Development Grants, and monitoring and compliance of the Special Service Areas (SSAs). Action: We supported the Bureau’s new leadership in a planning exercise to crystallize the Bureau’s strategic vision and mission and then explore implications for its operating model and capacity. Result: The support provided by Civic Consulting Alliance helped lay the foundation for a more effective and inclusive Bureau, which is one of the most important levers in the City’s economic development strategy and operations. https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695919095518-6DCTTDV95TX9GOEL61FJ/IMG_20140411_165446.jpg Home - 2023 Mayoral Transition Mayor-elect Brandon Johnson only had six weeks to set his new administration up to effectively govern 2.7 million Chicagoans. With the help of more than 19 partners and approximately 50 members of our staff and our partners’ staff, we provided $2.8 million in pro bono services to support Mayor-elect Johnson as he prepared to take the helm of the City at a time of great challenges and change. READ THE FULL STORY https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695836934902-5O14BY5SCR1HKPWXNM78/PP3_3871.jpg Home - Optimizing Chicago’s Tree Planting Challenge : Trees are a critical piece of Chicago’s infrastructure and are vital to reducing climate change impacts such as urban heat island effects and frequent flooding. The City joined forces with Civic Consulting Alliance to strategize and enhance the expansion of Chicago’s urban forest, which is a cornerstone of the city’s Climate Action Plan. This collaboration focused on developing and implementing tree equity strategies that leverage external resources to prioritize tree planting in the City's under-canopied communities. Action: We explored optimal strategies to expand and maintain the City’s Tree Ambassador program, a community-driven initiative aimed at achieving the City's goal of planting 75,000 trees in the upcoming five years. With pro bono assistance from Accenture, this 8-week endeavor delved into the organizational and technical aspects essential for the program's ongoing success. Result: Final deliverables included comprehensive training materials, recommendations for an ongoing organizational framework with roles and responsibilities, and a uniform process for onboarding new Tree Ambassador community-based organizations. Now, under-canopied community areas are poised to benefit immensely from expanded tree coverage in the foreseeable future. Want to get involved? Learn more about the City’s tree equity efforts via the City’s website. To request a City parkway tree, call 311 or download the CHI311 app Partners: Accenture https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695836942338-MCCTPPBASBDKJ2CKEJ2B/environemental%2Bstudy.jpg Home - Environmental Governance Study Challenge : The same companies continue to make environmental violations to our air and water , however, enforcement has been slow-moving, and frustrating for many residents, particularly Chicago’s low-income communities of color who experience a higher rate of pollution. This has a negative impact on communities and can cause health problems like respiratory diseases, heart disease, and some types of cancer. The City has been considering re-establishing a Department of Environment to enforce environmental initiatives and to execute the Climate Action Plan, among other things. As an outcome of the 2023 budget negotiations, the Mayor’s Office is required to commission a study to provide recommendations on whether or not to establish a Department. The Chicago Tribune editorial, “City must do a better job holding polluters accountable for air quality violations” claims this is a reason to bring back a Department of Environment with strong enforcement power. Action: This study involved a robust benchmarking of how other cities organize and deploy their environmental responsibilities, as well as internal and external engagement with stakeholders. We led the internal stakeholder engagement on key research topics, and collaborated with Bloomberg Associates, who led the peer cities benchmarking. Result: Civic Consulting Alliance helped support the development of the study, which will be released once the new administration completes engagement with external stakeholders. https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695836951974-5LCUEVYJ10FQYA05NCSN/Lifeguard%2Bat%2Bthe%2Bpool.jpg Home - Chicago Park District Aquatics Challenge: The newly appointed Park District Superintendent was challenged with improving effectiveness and accountability in the Aquatics Division. Complex internal processes and labor market conditions in the first season after the pandemic resulted in the District facing challenges in recruiting enough seasonal staff for the 2022 Summer season, resulting in 45 pools remaining closed in addition to other limitations affecting beaches. Action: A pro bono team from West Monroe conducted numerous leadership and staff interviews, surveys, and workshops to assess the organizational effectiveness of the Aquatics division, and engage staff to identify initiatives and actions to accelerate cultural change. In October 2022, the team delivered an assessment of the current structure and recommendations for optimization; a vision for the “future state” culture; and a portfolio of short and long-term initiatives to address structural changes, governance, and change management. In June 2023, the Chicago Park District successfully recruited and hired enough lifeguard candidates to open all 77 indoor and outdoor pools for the summer season. Partners: West Monroe + Inspired by this Story? Share our post about the Aquatics project on LinkedIn! https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695055924602-8IHN9BUICXM8ZQSC82YH/event.jpg Home - Business Development for Large Events Challenge: Chicago is home to unique public spaces and assets to host large, high-profile events that raise significant revenues and may affect the entire city (e.g. NASCAR, NFL Draft). The Mayor’s Office believed that there was room to improve the processes through which the City’s assets are marketed, optimize coordination across City governments impacted by events, and increase revenues by dedicating specialized marketing capacity. Action: Civic Consulting Alliance helped the City quickly explore the feasibility of a centralized coordination function to support the attraction and planning of large-scale events. Through a series of conversations and interviews with the Departments and other stakeholders, we identified improvements to the City’s process of recruiting, negotiating, and planning for large events. Result: The recommendations resulted in new positions created in 2023 to lead client-facing and internal coordination. https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695836968343-0EROUBEJSMEJXQCSIYCJ/52969629939_394de121f3_o.jpg Home - Youth Programming Coordination Challenge : Coordination among City of Chicago departments that offer youth-related programs is less effective than it could be. One particular issue is that while one department may provide a variety of programs, staff may not be aware of related programs available in other departments. This includes programs that share a targeted population, program activity or neighborhood. Without knowing of these programs, frontline staff that engage with the city’s children lose an opportunity to make well-timed and well-targeted referrals. Action: We collaborated with the Mayor's Office and City staff to explore communications strategies to improve awareness of various youth-related programs among mid- and frontline-level staff at City departments and sister agencies. We developed draft material to help increase awareness of youth programs, and helped build a communications strategy that includes newsletters, promotional booklets, materials for webinars, and email communications. We also established a rollout strategy, and helped define success metrics for this effort. Result: This improved coordination will ensure that more youth and their families can receive more relevant and actionable referrals to programs. We believe that this work will lead to improved youth outcomes, and builds on at least three recent priorities coordinated by Civic Consulting Alliance – the 2-1-1 helpline service with United Way of Metropolitan Chicago, the Community Safety Coordination Center, and My Chi. My Future. Visit the City of Chicago’s Youth Continuum for a comprehensive list of youth-related programming offered by City department's sister agencies. https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695995980445-O43C5LQIRQ9U1L85T7KC/national-cancer-institute-L8tWZT4CcVQ-unsplash.jpg Home - Sharing Data for Improved Health Challenge: Building on the 2023 launch of 2-1-1 Metro Chicago (which provides access human and social services 24/7 by phone, text, and website), the County is exploring the development of a complementary Community Information Exchange (CIE) system. This system can address social drivers of health outcomes, deliver whole-person care, and better inform and drive a more equitable allocation of resources to residents across Cook County. This collaborative system would require detailed coordination across governments and service providers to address the sharing of sensitive patient information across providers. Action: In December 2022, we presented a landscape scan of CIEs across the country and existing foundational efforts in the region and developed a high-level implementation plan for the multi-year planning process required to stand up a metro Chicago CIE. The cross-sector Steering Committee overseeing this project includes representatives from Cook County’s Office of the President, the Chicago Mayor’s Office, the Chicago and Cook County Departments of Public Health, 211 Metro Chicago, Cook County Health and Hospital System, and the Illinois Public Health Institute. Result: Regional leaders now have a high-level roadmap to build a CIE that will allow service providers and partners from across disciplines and expertise to use shared language, a shared resource database, and an integrated technology platform to deliver care to residents. Read Cook County’s 2021 Equity Fund Report the City’s 2023 Homelessness Health Systems Report, in which a CIE is a key recommendation to support health, equity, and wellbeing for people across Cook County. Partners: Protiviti https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695836874204-DISQIOAEN5E8LU8GKT0H/52848754966_f2cbc3ed7f_o.jpg Home - Cook County's Equity Fund Challenge: The Offices under the President (OUP) are embedding racial equity across Cook County through the County’s Equity Fund, a $50 million fund approved by the Board of Commissioners in 2020. Read about one of the leaders behind this work, Chief of Staff Lanetta Haynes Turner, in the Chicago Tribune’s profile, “Toni Preckwinkle’s chief of staff uses equity fund to uplift Black, brown communities.” Action: Our pro bono partner, Slalom, provided a series of workshops and training to help the County build a framework to quantify the impact of Equity Fund investments. This project leveraged Slalom’s Impact Excellence Framework to create a common language by defining goals, data sets, metrics, and other needed information to evaluate the impact of the County’s efforts to advance systems level reforms and the various programs that work to eliminate existing inequities in historically disinvested communities. Result: This information will help the County identify and publicly report on the use of Equity Fund and American Rescue Plan Act funding, and the impact on equity across Cook County. Access previous versions of the Equity Fund Report and the Equity Fund Progress Report on the Cook County website. Partners: Slalom https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/339304ee-4b24-4c32-a58e-d0ab735c4a21/53062974620_7c99864ec0_o.jpg Home - 20 Projects Executed https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/0b1d3430-1ddb-4e32-8d77-2833177ffb76/53062001962_7043dae4f7_o.jpg Home - 13 Partners Engaged https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/174fdedd-6a0c-477a-a4f5-13dcd4eae2b7/53062959155_b0a1157a92_o.jpg Home - 269 People Involved https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/63f020b3-379d-4919-8e63-b1ad15f18ec9/53062585241_8552bd603a_o.jpg Home - $3.9 million Invested https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695837007950-P206P2PPB309FYEO51A4/Bookbuddy-53.jpg Home - Youth Mental Health Challenge: According to research by Lurie Children’s Hospital, 44% of children in Chicago experienced an increase in at least one mental or behavioral health symptom during the pandemic. Due in part to the stigmatization of mental health needs and under-resourcing of services, the current landscape of mental health services for Chicago’s youth is fractured and ineffective for families who need to find appropriate resources. There is a critical need for coordination and collaboration among mental health service providers to ensure that families have access to all available mental health programs available to them. Action: We completed two phases of work to support the Mayor’s Office (under former Mayor Lori Lightfoot). In the first phase, we interviewed key stakeholders (including youth and service providers) to understand the current ecosystem of youth mental health related services and identify opportunities for improvement. In the second phase, we drafted a proposal for a high-level collaborative structure and an implementation plan for ongoing shared collaboration across providers of youth mental health services and related stakeholders. Result: This is a topic of great urgency for the City and there is a lot of momentum and energy to support the mental health of our young people. With a new mayor calling for a sharpened focus on investing in youth, the City now has the vision and high-level plan for a coordinated future state for youth mental health that enables a more equitable, accessible, and effective system. https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695836987206-7RA9J8D7GDQM1Z1UO9Y2/2-education.jpg Home - Career Services at City Colleges Challenge: City Colleges of Chicago's (CCC) 2021 - 2025 Strategic Framework includes a goal to advance upward mobility among CCC students and alumni through development of high-quality pathways. These clear pathways will help students explore, select, navigate, complete, and plan for employment and/or further education. Action: To make progress against this goal, CCC has requested support in revamping the student career planning journey. The project approach entailed a current state analysis of its Career Services resources at the college and district office, development of future state student journey maps based on student archetype, and a roadmap of recommendations to achieve that vision. West Monroe provided pro bono support to the CCC team to conduct this assessment and strengthen their career service offerings. Their thirteen recommendations spanned enhancing current tools, standardizing offerings across colleges, expanding staff capabilities, and systematizing student data. Result: City Colleges now has a roadmap to build student-centered systems and practices that are essential to its vision to be recognized as Chicago’s most accessible higher education engine of socioeconomic mobility and racial equity – and address the economic needs of Chicago. Partners: West Monroe https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695836996471-KDPAA77LL1FA4467ZUK4/Apple-2.jpg Home - CPS Welcome Center Challenge: This school year, Chicago Public Schools (CPS) has enrolled an influx of new English Learner students who recently arrived in Chicago with their families. This not only created an undue burden on schools to ensure families had access to appropriate supports, and such families did not always receive appropriate bilingual education services due to a mismatch between shelter location and the location of CPS’ robust bilingual education programs. Action: In late February, we answered a call from the Office of Language and Cultural Education to develop a newcomer support strategy that explores models for addressing the unique services needed for new arrivals upon enrollment (e.g. enrollment counseling, language assessment, trauma screening, etc.) . We provided recommendations to pilot welcoming centers, including potential locations, service plan, staffing model, and roadmap to launch. Result: Civic Consulting Alliance delivered its final recommendations for an innovative model to welcome students, and a pilot program opened at Roberto Clemente High School in July 2023. Now, newcomer students and their families can access enrollment and language screening services, as well as support resources including transportation, supplies, health screenings, and dental health - all in one centralized location. + Inspired? Share our post about the Welcome Center on LinkedIn. https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695919718186-9Y0ZPA3AXT74K40W7F24/IMG_20110807_182614.jpg Home - Supporting Asylum Seekers The recent influx has been an “all hands on deck” moment for state and local government, community-based organizations, and other partners to quickly come together to provide holistic care and shelter needs with dignity. As a neutral, external party, Civic Consulting Alliance improved collaboration, facilitated shared learning, and supported strategic decision-making in order to help institutions support asylum seekers. READ THE FULL STORY https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695996319531-WYN4Y3FPLV0J4UMDI98W/muneer-ahmed-ok-gtK3qLDKf9g-unsplash+%281%29.jpg Home - CPS COVID-19 Long-term Planning Challenge: COVID-19 caused tremendous disruptions in student learning and social-emotional well-being. CPS was forced to navigate those disruptions in a reactionary way due to quickly changing circumstances. As the CDC loosened contact and masking protocols for schools, CPS needed to align their mitigation strategies with the most recent guidelines. At the same time, the district needed to plan for a future when federal disease prevention funding would diminish by Fall 2024. Action: We supported the Office of Student Health and Wellness (OSHW) to modify current COVID-19 mitigations, engage key stakeholders around possible options, and map budget implications to ensure that updated strategies are at safe and sustainable levels. We provided OSHW with roadmaps for testing, contact tracing, care rooms, and vaccinations. Result: CPS is now better equipped with strategies to mitigate COVID-19 based on the shifts in guidance and funding. https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695652052132-9OIG17Y3BJ6RXNTWHR52/Untitled+design+%288%29.jpg Home - State Education Agency Cultural Assessment Challenge: The Illinois Board of Higher Education (IBHE) is a coordinating board that works with entities across the state to educate nearly 775,000 students annually. They recently published a strategic plan called “A Thriving Illinois: Higher Education Paths to Equity, Sustainability, and Growth.” The higher education system has been an area of state investment with a $279 million budget increase for Fiscal Year 2024 – the largest increase in over 20 years. At the same time, the agency has been growing and adding staff members across the state. In order to fully realize its strategic plan, IBHE engaged Civic Consulting Alliance to assess its current team culture. Action: Pro bono partner Slalom helped IBHE understand its current culture through facilitating three workshops that culminated in a shared vision and values that make work meaningful and a culture roadmap with tools to activate its envisioned culture. Result: IBHE now has the roadmap and tools and actions needed to foster a thriving team culture and to support the realization of its strategic plan, which broadly includes revamping state funding for public universities, improving enrollment and graduation rates for students of color, low-income students, working adults, and rural students, and developing and upskilling the diverse talent pipeline to support the state’s workforce needs. Partners: Slalom https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695837038731-NMCUBZQLGWHEIAQ4RTRM/LittleAngels-8966.jpg Home - First Day of School (2022) Challenge: Back to school is a critical milestone for Chicago Public Schools (CPS), and meeting goals such as high first day attendance and low staff vacancy rates are integral to start the school year on strong footing. In the past few years, back to school planning has been challenged by the COVID-19 pandemic and substantial leadership transitions. In addition, CPS was scheduled to start school two weeks earlier than in previous years, before Labor Day. Action: CPS called upon Civic Consulting Alliance to add capacity to their team and project manage the back-to-school efforts. We delivered a set of tools to progress monitor critical back to school activities and a collection of best practices for back to school planning - such as socialization and communication protocols – that can be utilized for planning each year. Result: CPS announced that 93.4% of its 300,000+ students were in their classrooms for the start of the new 2022-2023 school year, the highest percentage since the 2019-20 school year. The Sun-Times article, “First-day attendance at CPS ticks up toward pre-pandemic levels” details the accomplishments of the back to school planning. https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695837044543-WWZMHEHKJ9XS3H36B3SL/Untitled%2Bdesign%2B%25289%2529.jpg Home - Human Services Grantmaking Strategy Challenge: The Division of Family & Community Services (FCS) is the largest division in the Illinois Department of Human Services and provides state funding for social services, including Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Special Supplemental Nutrition Program for Women, Infants and Children (WIC), housing security, and youth development. IDHS will grow further by integrating the new Office of Firearm Violence Prevention (which Civic Consulting Alliance helped to establish in 2022), and Office of Housing Stability. FCS awarded 1600+ grants, totaling over $990M in funding, to a statewide network of GATA qualified community service providers annually, using multiple systems to manage the grants, creating an urgent need for FCS strategic planning and alignment across grant portfolios. Action: Civic Consulting Alliance and pro bono partner McKinsey assisted FCS in articulating a clear strategy and vision for its grant portfolio and mapping ways to optimize its grant management process. Result: We delivered a grantmaking strategy and an implementation roadmap to support the Division’s capacity building and ongoing operational improvements. This will allow FCS to better utilize its resources to more effectively serve the people of Illinois. “When the Illinois Department of Human Services needs support, Civic Consulting Alliance is always there. From helping us stand up the Office of Firearm Violence Prevention, to supporting our asylum seeker response, to strategizing on how we can be more effective and efficient in our grantmaking to social impact organizations, we are grateful to have Civic Consulting Alliance as a resource to help the 2.3 million Illinoisans we serve. - Grace B. Hou, Deputy Governor for Health and Human Services Partners: McKinsey & Co https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/ceb26598-182a-48fa-ba50-42338efcea0f/Foster-Park-ES-CTA-Holiday-Bus-3046.jpg Home - 50 People Involved https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/f77140c8-1c31-4a37-a30d-c9ee03fe74cf/soa-5429.jpg Home - $1 .3 million Invested https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/16ff81d1-fe5b-428c-87af-9f45dd87bd84/DORE-0274.jpg Home - 15 Projects Executed https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/8b4b3009-e743-4135-867d-63c70e21b5fb/DoreRibbonCutting-4711.jpg Home - 5 Partners Engaged https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695138174077-SZT5KQ9QXESNYPI2TYML/CCPSA+meeting.jpg Home - Community-Led Police Reform Challenge : Advocates have long called for reforms to strengthen police accountability and improve policing. In 2016, we supported the Police Accountability Task Force that recommended creation of a new public body to provide community-based oversight of the police department. This led to the 2021 ordinance to create two new entities. The citywide, appointed Community Commission for Public Safety and Accountability (Community Commission) has power to advance systemic reform and has oversight of the Chicago Police Department, Civilian Office of Police Accountability, and the Police Board. Elected District Councils in each of Chicago’s 22 police districts work to improve policing and public safety and increase accountability in each district. With appointment of Commissioners quickly approaching, and a staff of one, in 2022 the Community Commission needed to be ready to hit the ground running to quickly begin their important and highly-publicized oversight duties. Action: We supported the Commission’s first Executive Director, Adam Gross, in building the operations necessary for effective and meaningful oversight of the police and police accountability agencies. For example, identifying the policies and procedures necessary for the Community Commission to set annual goals for the CPD Superintendent, COPA Chief Administrator, and the Police Board President. We also developed an onboarding process for interim Commissioners so that they could begin to carry out their duties in an effective and timely manner. Result: The Community Commission was equipped to immediately begin working toward its goals to strengthen accountability, improve policing, increase resident engagement, and build greater trust between police and Chicago residents. One of the Community Commission’s first acts was to release an assessment of the 2023 Chicago Police Department budget. The Chicago Sun-Times article “Data should be driving Police Department dollars, civilian oversight panel says” details the Community Commission’s call for quarterly reports around staffing, supervision, training, legal judgments, and community policing. Partners & Funders: Polk Bros. Foundation, Northwestern, Protiviti https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695837059134-ZAXFAS4X6POO40EF3WF1/Untitled%2Bdesign%2B%252811%2529.jpg Home - Police Superintendent Selection Process Challenge: One of the Community Commission for Public Safety and Accountability’s most visible powers is its central role in nominating and removing the Police Superintendent. As a new public body, the Community Commission needed to develop and carry out a superintendent search process that was timely, in line with best practices, and centered on transparency, equity, and community engagement. Action: In early 2023, we worked with Commissioners to outline a process for recruiting and selecting nominees for the new CPD Superintendent that included soliciting input from both the community, members of the Police Department, and a wide range of other stakeholders and experts. Result: When the Police Superintendent resigned in March 2023, the Community Commission was well-positioned to immediately launch the search process. The commission delivered its three Superintendent candidate recommendations to the Mayor on time in July 2023. WTTW’s article “How a Group of Community Leaders Worked to Choose 3 Finalists for Chicago’s Next Police Superintendent” provides insight into the search process. From the nominees, Mayor Brandon Johnson selected Chicago police Chief Larry Snelling, a candidate that CCPSA lauded as "an exceptional choice," saying "his proven leadership of the unit that focuses on criminal networks and narcotics, his dedication to cultivating community relations and his fervent commitment to elevating professional standards within the department sets him apart." https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695837077689-WZNTK74L05A602SN6TK8/Untitled%2Bdesign%2B%252810%2529.jpg Home - CPD Reform Communications Challenge: To meet the letter and the spirit of the consent decree, CPD is shifting focus to ensuring that consent decree requirements are implemented in a manner that creates durable change through cultural transformation. Action: Pro bono partner Zeno Group completed an internal communications audit and a survey of 1,200 CPD members, which illuminated CPD members’ perceptions and preferences for internal communications. Result: The survey findings will provide the new Superintendent with the messaging framework and engagement strategy needed to successfully enact the consent decree’s critical reform requirements across the full membership of the police department. Partners: Zeno Group https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695837141493-7VVD4TN0XCWAXPDXHFY0/52848747411_cbd89b2781_o.jpg Home - Cook County Pre-Trial Stakeholders Challenge: Before September 2023, Nearly three-quarters of the people in Cook County Jail were held accused, but not convicted, of non-violent crimes. Many defendants could be safely released before trial, but cannot afford their bond. The human cost is high: while detainees await trial, their lives are interrupted, often affecting their housing, employment, education, family, and relationships. The cost to taxpayers is also high: as the nation’s second-largest jail, Cook County Jail costs Illinois taxpayers more than $300 million annually. Since 2014, Civic Consulting Alliance has facilitated the Cook County Pretrial Stakeholders’ Group (comprised of Cook County Board President, Clerk of the Circuit Court, Sheriff, Public Defender, Chief Judge, and State's Attorney), tasked with promoting community safety and reducing reliance on incarceration. This includes mitigating the destabilizing effects of the system at every contact point, with a particular focus on helping those disproportionately impacted during the pretrial stages of criminal prosecution. Action: Civic Consulting Alliance helped the Cook County Pretrial Stakeholders’ Group develop a framework to identify and execute criminal justice reform priorities, including the elimination of cash bail, improvement of electronic monitoring practices, and alignment of data collection and utilization practices across criminal justice stakeholders. Building off that foundational work we completed in 2021, we continue to provide project management support to this group to coordinate implementation and monitor performance. Result: The stakeholders group continues to meet regularly to align priorities across the pretrial system, with a priority of implementing the Pretrial Fairness Act (PFA), featuring the statewide end to cash bail and related historical practices. Civic Consulting Alliance supported the group to be ready to implement the PFA in January 2023, after a two-year ramp-up. Read the Chicago Tribune’s article “Officials ‘grinding to the bone’ to prepare for cash-bail reform amid what they call misinformation, politicization” to learn more about the preparation that a major operational change entails. The Pretrial Fairness Act was halted hours before it was to go into effect Jan. 1, but was affirmed as constitutional by the Illinois Supreme Court in July 2023, and implementation began in September 2023. https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695919417500-GST9G1T20V40KTG42PRF/Untitled%2Bdesign%2B%25286%2529.jpg Home - Community Violence Intervention Community violence intervention (CVI) uses community-centered initiatives to reduce violence. It establishes relationships between individuals and community assets to deliver services that save lives, address trauma, provide opportunity, and improve the physical, social, and economic conditions that drive violence. Since 2017, Civic Consulting Alliance has invested in work with clients that catalyze CVI efforts across sectors. READ THE FULL STORY https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695836542396-AS9T7HY9TN4CX6ABIRCE/IMG_20140808_144103.jpg Home - Intergovernmental Violence Prevention Challenge : The City of Chicago, Cook County, and State of Illinois pledged a combined $350 million to reimagine their approach to community safety and maximize the collective impact of public funding for violence reduction and prevention initiatives. However, scaling new initiatives at the local and state level requires unprecedented collaboration between dozens of entities. Action: Since 2021, we have supported the City, County, and State to catalyze coordination on investments that prevent or reduce violence. In the past year, we’ve helped to align these government entities on grantee reporting and evaluation, including working with our pro bono partner Blue Cottage of CannonDesign to surface funding gaps and opportunities. To support Community violence intervention (CVI) grantees, we convened approximately 30 public, private and philanthropic partners to align on capacity-building supports, and then developed a plan for an optimized, future-state of capacity-building that leverages the unique and complementary capabilities of the public and private sectors. Result: By working together, government entities are maximizing the impact of public funding to address gun violence, and helping to scale evidence-based initiatives that are taking hold in the region. Community-based organizations who provide violence prevention and reduction services are able to use similar metrics across City, County, and State awards, reducing the time and capacity needed for grant reporting. Those service providers will continue to benefit from a strengthened support system as the field of CVI matures. Partners: Blue Cottage of CannonDesign https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695837099098-7AGJBL6HZAMQQA8ZAB5A/52969972918_944610e209_o.jpg Home - CVI + CPD Professional Understanding Challenge: Starting in 2020, the City of Chicago, Cook County and State of Illinois significantly increased investment in community violence intervention (CVI) services in Chicago – including street outreach – as part of a holistic and community-driven approach to violence reduction. As street outreach teams are able to respond to more incidents, there is a need for clarity on roles and protocols between CPD and CVI providers. Action: Civic Consulting Alliance convened CVI practitioners and CPD leaders to develop a common vision, protocols for notification, rules of engagement, and communication guidance to clarify the complementary but independent roles of street outreach programs and CPD. In a second phase of work, we developed recommendations for an interdisciplinary incident response protocol that incorporates street outreach, City staff, CPD, and other service providers for a variety of scenarios. Result: CVI outreach providers and CPD now have a formalized understanding of how their efforts can complement each other in the common pursuit of community safety. Over Memorial Day weekend, with buy-in from CPD and street outreach leadership, the summer pilot of this systems-level coordination between street outreach workers and police launched in Districts 003, 004, and 015 as a critical pillar of the City’s 2023 summer safety strategy. The new protocol is showing promising results by increasing the speed of shooting incident notifications to CVI providers and enabling them to quickly respond, prevent retaliatory violence, and engage impacted persons in supportive services. https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695996552518-C4FVMHOHUAAW1C677VJ5/Untitled+design+%2815%29.jpg Home - Partnership for Safe and Peaceful Communities Challenge: The Partnership for Safe and Peaceful Communities (PSPC) uses an innovative model that aligns funders of diverse scale and mission around investments in evidence-based strategies to achieve a shared vision for social impact. Since its inception in 2016, Civic Consulting Alliance has driven this work forward, building upon our body of Safety & Justice platform work and our experience managing complex collaboratives to provide project management and operational support. Action: In 2022, Civic Consulting Alliance helped PSPC design a sustainable backbone staffing structure - including an inaugural Executive Director and Associate Director - that will drive PSPC’s impact for the next five years. Result: In late 2022, PSPC hired Esther Franco-Payne as its first Executive Director, following a search with pro bono support by Lantern Partners. Esther brings extensive experience as former Executive Director of Cabrini Green Legal Aid and senior leadership roles at other justice-focused organizations. Partners: Lantern Partners https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695837122574-KYCW96OP2FBO5QRM487T/52248198884_a4077e40ef_o.jpg Home - Civic Committee Public Safety Task Force Challenge: The public sector alone cannot address the interconnected root causes of violence. The business community has a significant stake in making the region a safe place to live, work and do business, but has largely been missing from the conversation. In fall 2022, the Civic Committee convened the Public Safety Task Force to identify strategies for the business community to contribute to improving public safety in Chicago. Action: Alongside pro bono partner BCG, Civic Consulting Alliance supported the design, launch, and initial work for the Task Force. This included engaging in a seven-month fact-finding process that included interviews with numerous elected officials, community organizations, academic experts, philanthropy, and law enforcement. With pro bono support from Lantern Partners, we also facilitated the recruitment of the Civic Committee’s first Vice President for Public Safety, a new position that provides strategic leadership and daily management for the organization’s public safety agenda and initiatives. Result: In June, the Civic Committee publicly announced five commitments that it believes will organize the business community to make the most significant contribution to address both short-term acute issues and long-term root causes of gun violence. Bob Boik, formerly of the Chicago Police Department, was hired as the Vice President for Public Safety to carry out the implementation of the Task Force’s initiatives. Since this announcement, the Civic Committee’s public safety strategy has been received positively. For example, the Chicago Tribune editorial, “Curbing violent crime is an all-hands-on-deck task. That must include corporate Chicago” is complimentary of the work that Civic Consulting Alliance completed, stating, “There’s good reason to feel optimistic about the Civic Committee’s new mission. To begin with, the group’s game plan makes sense.” Partners: BCG, Lantern Partners https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/8f060c2d-9bb8-4b55-bb55-dccc7fbcd921/52371978311_b8cce0d152_o.jpg Home - 240 People Involved https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695054922917-TPKW3HT77TUUDBBMYOA3/52372198133_939a6d580d_o.jpg Home - 17 Projects Executed https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/e9d8552b-b172-47f2-8685-0500cbc630fd/52372286024_2914c1702f_o.jpg Home - 7 Partners Engaged https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695139955569-SYO3M0HYZFFOO72VCHKD/image-asset.jpeg Home - $19.1 million Invested https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695143155506-EV5I0KE9KREGO409W6VT/2021-CCA-Anonymous+Funder.png Home https://images.squarespace-cdn.com/content/v1/64905ca314e523286a1df911/1695149080343-P8RN9KEVQNJBVY6LMXGG/AT%26T.png Home 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